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Platform Analyst

We need a gun of Platform Analyst to conduct regular analysis of our financial planning software.
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Who you are

We need a gun of Platform Analyst to conduct regular analysis of our financial planning software known as CCUBE. The position also primarily provides 2nd level support for platform development tickets raised by CCUBE users, analysing the severity of the issue and prioritising the action. Being the subject matter expert for the Platform, you’ll ensure that the development team are focused on core-fixes and that timelines and progress are communicated to the Client Services team.

The role

  • Proactive & reactive programming analysis of CCUBE Platform efficiency, needs & functions
  • Managing the 2nd level support function and ensuring that issues are correctly prioritised and actioned
  • Subject Matter Expert for the CCUBE Platform
  • Running weekly sprints and tests with the software development team to manage issue exceptions and progress
  • Supporting deployments of CCUBE software
  • Providing direct technical and programming troubleshooting support to user and user facing employees and liaising with technical support teams to achieve resolution to issues affecting the client experience
  • Supporting the Product team to draft and refine requirements for ongoing improvements
  • Testing of Platform overall and flow enhancements, modifications and UAT
  • Review and updating Platform programming requirements

Experience

  • High level organisation and managing multiple projects simultaneously
  • Highly proficient in the technical aspects of financial planning, programming & system analysis
  • Comfortable with technology and working in a Fintech environment
  • Resourceful, autonomous, self-driven and commercially astute
  • Assessing risk on issues identified and confirm how much of an issue a defect or gap is
  • Testing experience is not a requirement, but a definite plus
  • Bachelor of Technology / IT
  • Minimum of 5 years of relevant work experience